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AI-Powered Customer Revenue Operations & CX Platform

AI-Powered Customer Revenue Operations & CX Platform
Pays
IndeInde
Secteur
Services aux entreprises
ID de l’annonce
L#20261197
Prix cible
$1,500,000
Chiffre d’affaires
$3,800,000
EBITDA
À venir

Description

An opportunity to acquire a long-established, India-based customer revenue operations platform with a 35-year operating history. The Company delivers revenue-generating customer operations — sales, lead generation, support, collections and back-office/KPO services — to enterprise clients in India and internationally, increasingly powered by its own proprietary AI technology. Its 1,100+ workforce, including 850 specialized agents, operates across four delivery centers (~990 seats), with principal centers at 90–100% utilization and built-in capacity for further scale.

Services & Revenue Mix

  • ~32.5% of revenue
  • ~28%
  • ~24%
  • ~15%
  • Blended inbound/outbound delivery across voice and digital channels

Client Base

  • 60% of revenue from partnerships of 3+ years
  • Four legacy enterprise clients (>5 years) ≈ 43% of revenue
  • Three rapidly scaling clients (3–5 years) ≈ 17%
  • Sectors served: international/KPO, personal care, real estate, consumer goods, fintech/financial services, healthcare

Technology

  • Proprietary, in-house AI customer-experience platform
  • AI automated calling at scale
  • Contact-center workflow automation
  • Omnichannel delivery with real-time sentiment and quality intelligence

Growth Levers

  • ~50%-utilized domestic center = immediate seat runway
  • AI-augmented services and platform licensing
  • Enterprise account expansion off a high-retention base

Informations clés

Publié le octobre 21, 2026
Mis à jour le octobre 21, 2026

ID de l’annonce
L#20261197
Pays
Inde
Secteur
Services aux entreprises
Statut de l’opération
Disponible
Prix cible
$1,500,000
Chiffre d’affaires
$3,800,000
EBITDA
À venir
Multiple de chiffre d’affaires
0.39x
Multiple d’EBITDA
À définir

Conseil M&A mid-market – Deal Tombstones 2024

ConseillerDeals
MergersCorp M&A International21
Keith Advisory17
GCG9
JP Morgan41
Jefferies23
Lazard26
Goldman Sachs30
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